Help and support
How to start, how to join a farm, and answers to the things farmers ask most. If you are stuck, write to us.
Write to us
We usually reply within 2 working days. Tell us the email address on your account, your farm's name and what went wrong.
Report a problem from the app
Open More → Help & feedback → Report a problem. Say what went wrong and attach a screenshot if you can. The app adds its version and your phone model for us, so we can find the problem faster.
Start your farm
- Install Goat Farm from Google Play.
- Create your account with Google, or with your email address and a password.
- Not sure yet? Tap Try a demo farm and look around a sample farm first. Nothing you do there is saved.
- Tap Create a farm. This is for owners: name the farm and set it up.
- Invite your partners and workers, and choose each person's role.
Join a farm you were invited to
- Install Goat Farm and create your account, or sign in.
- Tap Join a farm. Type the 6-character code from your invite, or scan the QR code. If you tap the invite link on a phone that has the app, the code is filled in for you.
- Wait for the owner to approve you. You get a notification when you are in.
Common questions
My invite code does not work
Codes have 6 characters and never use the digits 0 and 1 or the letters O and I, so check for those. A code can also run out or be cancelled by the owner. Ask the person who invited you for a new one.
I asked to join but I still cannot see the farm
The owner has to let you in. Ask them to open More, then Members, and approve your request. You get a notification when you are in.
Why is my entry pending?
A worker's money entries always wait for approval. A manager's entries can too, if the owner turned that on, and so do entries above the farm's approval amount. An owner, a manager or (if allowed) a partner approves them; nobody approves their own entry. Goat care and milk are saved straight away.
My entry was sent back
Open My entries to see the reason. Fix the entry and tap Edit & resubmit.
I have no internet. Is my entry lost?
No. It is saved on your phone and shows a cloud icon until it is sent. Photos upload by themselves when you are back online. Do not sign out while entries are waiting.
The Listen button says there is no voice
Listen uses your phone's own voice. On Android, open Settings, Accessibility, Text-to-speech, Speech Services by Google, Install voice data, and download English. On iPhone, open Settings, Accessibility, Spoken Content, Voices, and add an English voice.
I forgot my app lock PIN
On the lock screen tap Forgot PIN?, then Sign out. App lock turns off on that phone. Sign in again with Google, Apple or your email. Your farm's records are safe online.
How do profit shares work?
The owner sets each investor's share on the Shares screen, and the shares must add up to 100%. Putting in more money does not change the shares by itself, so partners can agree any split. Profit or loss is split month by month, using the shares that applied in that month.
Someone paid from their own pocket. How do we settle?
The farm owes that person. Pay them back with Reimburse, or turn the amount into capital. The Partner statement shows who is owed and who is holding farm cash, and Settle up suggests the entries that bring everyone back to zero.
How do I get a copy of all our records?
The farm's owner opens More, then Farm settings, then Export all data. The app makes one ZIP file on the phone with a spreadsheet for each part (money, goats, health, milk, team and more). It needs internet and takes about a minute. Single reports can be shared as PDF from Reports, under Export & share.
The app asks me to update
Install the newest version from Google Play, then open the app again.
Your account and data
- Delete your account, in the app or by email.
- Privacy Policy: what is kept, who can see it, and where.
- Terms of Service.